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Frequently Asked Questions
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Getting Started
Click the "Sign Up" button in the top right corner, fill in your details, and verify your email address. You'll be ready to start in less than 2 minutes!
We offer Free, Pro ($19/month), and Enterprise (custom pricing) tiers. Free includes basic features, Pro unlocks advanced tools and priority support, and Enterprise offers custom solutions for teams.
Yes! You can upgrade or downgrade your plan at any time from your account settings. Changes take effect immediately, and we'll prorate any charges or credits.
Yes, all new accounts get a 14-day free trial of our Pro plan. No credit card required. You can explore all features before committing.
Technical Support
Check our comprehensive API documentation at /docs/api. We provide SDKs for JavaScript, Python, Ruby, and Go. Each includes examples and quickstart guides.
Free tier: 1,000 requests/day. Pro tier: 100,000 requests/day. Enterprise: Custom limits. Rate limit headers are included in all API responses.
First, check the deployment logs in your dashboard. Common issues include incorrect environment variables, build errors, or insufficient resources. Contact support if you need help debugging.
Go to Project Settings > Domains, click "Add Domain", and follow the DNS configuration instructions. SSL certificates are automatically provisioned and renewed.
Account & Billing
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and bank transfers for Enterprise plans. All payments are processed securely through Stripe.
Navigate to Settings > Billing, click "Payment Methods", and update your card details. Changes apply to future invoices immediately.
Yes, we offer a 30-day money-back guarantee for all paid plans. Contact support@indiehub.com with your refund request, and we'll process it within 5-7 business days.
Yes! We offer 50% off for registered non-profit organizations and educational institutions. Contact our sales team with your documentation.
Security & Privacy
We use industry-standard AES-256 encryption for data at rest and TLS 1.3 for data in transit. All servers are hosted in SOC 2 compliant data centers with 24/7 monitoring.
Yes, we are fully GDPR compliant. You have full control over your data, including the right to access, export, and delete it at any time.
Go to Settings > Security, click "Enable 2FA", and scan the QR code with your authenticator app. We recommend using Google Authenticator or Authy.
All your data is permanently deleted within 30 days. During this period, you can reactivate your account. After 30 days, deletion is irreversible.
More Resources
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Still Need Help?
Our support team is here to help. Reach out and we'll get back to you as soon as possible.
Email
support@indiehub.com
Phone
+1 (555) 123-4567
Hours
24/7 Support